Shipping & Delivery Policy
Effective date: 11 November 2026 Contact: support@ethernastore.com
This Shipping & Delivery Policy is part of our Terms of Use and should be read alongside them.
How to order: you order by email. Ask us at support@ethernastore.com or through our bulk-order form, and we confirm the price, shipping and delivery estimate in writing before you pay.
1) Where we ship
Domestic: USA
International: We ship worldwide to most countries. Some locations may be restricted due to carrier limits, customs, or product regulations (e.g., lithium batteries).
Age-restricted products: Delivery may require adult (21+) signature where applicable.
2) Handling times
Processing time: 1–2 business days for in-stock items (Mon–Fri, excluding holidays).
Items not in stock: we tell you the expected ship date in our confirmation. You can cancel before shipment for a full refund.
3) Shipping options & costs
The carrier, cost and delivery estimate for your order are in our written confirmation.
Expedited options are available at an extra cost. All delivery times are estimates and begin after your order is processed and you receive a tracking email.
4) Sales tax and import fees
Sales tax and import fees depend on the country. There are no import fees for orders shipped within the USA. Please contact us for orders outside the US.
5) Tracking & delivery
You’ll receive a tracking link by email/SMS when your order ships.
If a package shows “Delivered” but you can’t locate it, please check with household members, neighbors, and your building/concierge first, then contact us within 5 business days.
6) Address changes & undeliverable packages
We can update the address before a label is created. After dispatch, changes aren’t guaranteed and may incur carrier fees.
Refused or undeliverable packages (wrong/incomplete address, uncollected) may incur two-way shipping and processing fees deducted from any refund.
7) International shipments, duties & taxes
International orders may be subject to import duties, VAT/GST, brokerage, and local fees upon arrival. These charges are not included in our price unless our confirmation says so, and are the customer’s responsibility.
Please ensure the product complies with local regulations before ordering (battery transport rules, age restrictions, etc.).
8) Damaged or missing items
Inspect your order upon delivery. If items arrive damaged, defective, or incorrect, contact [support@ethernastore.com] within 7 days with photos of the packaging and product so we can fix it (replacement or refund after review).
9) Lithium-ion battery notice
Our devices contain lithium-ion batteries. Some carriers/regions impose transport restrictions (e.g., air shipping or PO boxes). We’ll choose a compliant method and may split shipments if needed.
10) PO boxes & military addresses
PO Boxes: Some expedited or battery-restricted services cannot deliver to PO boxes.
APO/FPO/DPO: Delivery is available for select services; transit times may be longer.
11) Shipping restrictions
We do not ship to countries or regions under applicable sanctions/embargoes or where our products are prohibited. Orders to restricted destinations will be canceled and refunded.
12) Late or delayed deliveries
Carriers may experience delays due to weather, customs, or peak seasons. We’ll keep you posted and provide a revised estimate when possible.
13) Returns related to shipping
For return eligibility and instructions, see our Refund & Returns Policy. Original shipping fees (if any) are non-refundable unless the return is due to our error.
14) How to reach us
Questions about shipping? Email [support@ethernastore.com] with your order number.