Shipping & Delivery Policy

Effective date: 11 November 2025
Contact: [support@ethernastore.com]

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside them.

1) Where we ship

Domestic: USA
International: We ship worldwide to most countries. Some locations may be restricted due to carrier limits, customs, or product regulations (e.g., lithium batteries).

Age-restricted products: Delivery may require adult (21+) signature where applicable.

Processing time: 1–2 business days for in-stock items (Mon–Fri, excluding holidays).
Pre-orders/Backorders: See the product page for the estimated ship window. You can cancel a pre-order before shipment for a full refund.

We offer multiple carrier options shown at checkout (method, ETA, and cost).
Free shipping: We offer free 2-5 days shipping via FBA. For Pre Orders, please see the checkout page.
Expedited options are available at an extra cost. All delivery times are estimates and begin after your order is processed and you receive a tracking email.

We deliver mostly everywhere in the world.
Lead time is 14-21 days. Discounts offered for longer shipping.
Sales Tax and Import fees depends on the country. No import fees for USA. Please contact us for orders outside of the US.
5) Tracking & delivery
You’ll receive a tracking link by email/SMS when your order ships.
If a package shows “Delivered” but you can’t locate it, please check with household members, neighbors, and your building/concierge first, then contact us within 5 business days.

We can update the address before a label is created. After dispatch, changes aren’t guaranteed and may incur carrier fees.
Refused or undeliverable packages (wrong/incomplete address, uncollected) may incur two-way shipping and processing fees deducted from any refund.

International orders may be subject to import duties, VAT/GST, brokerage, and local fees upon arrival. These charges are not included at checkout unless stated and are the customer’s responsibility.
Please ensure the product complies with local regulations before ordering (battery transport rules, age restrictions, etc.).

Inspect your order upon delivery. If items arrive damaged, defective, or incorrect, contact [support@ethernastore.com] within 7 days with photos of the packaging and product so we can fix it (replacement or refund after review).

Our devices contain lithium-ion batteries. Some carriers/regions impose transport restrictions (e.g., air shipping or PO boxes). We’ll choose a compliant method and may split shipments if needed.

PO Boxes: Some expedited or battery-restricted services cannot deliver to PO boxes.
APO/FPO/DPO: Delivery is available for select services; transit times may be longer.

We do not ship to countries or regions under applicable sanctions/embargoes or where our products are prohibited. Orders to restricted destinations will be canceled and refunded.

Carriers may experience delays due to weather, customs, or peak seasons. We’ll keep you posted and provide a revised estimate when possible.

For return eligibility and instructions, see our Refund & Returns Policy. Original shipping fees (if any) are non-refundable unless the return is due to our error.

Questions about shipping? Email [support@ethernastore.com] with your order number.