Terms of Use
Effective date: 11 November 2026
1) Who we are
ethernastore.com is run by DCI Brands LLC (“Etherna”, “we”, “us” or “our”), 312 W 2nd Street, #1086, Casper, WY 82601, USA. By using this site, you agree to these terms. If you do not agree, please do not use the site.
2) Adults 21 and older only
This site and our products are for adults 21 and older. By using the site, you confirm that you are at least 21 and of legal age to buy and use hookah products where you live.
3) No sales on this site
You cannot buy or pay on this site. You order by email: write to support@ethernastore.com or use our bulk-order form. We give prices by email, and an order is agreed only when we confirm it to you in writing. Product details, pictures and availability on the site can change, and they are not an offer to sell.
4) Using our products safely
Read the instructions that come with your product, and the setup guide on our How to page, before first use.
- Use the product only as the instructions describe, on a stable, heat-safe surface, away from children and pets.
- Charge and store the battery as the instructions say. Do not use a damaged battery, heater or cable.
- Do not leave the product on while it is unattended.
- Follow the laws on hookah use where you are.
Using the product in another way can be unsafe and may end your warranty. Our Warranty and Returns pages say what we cover.
5) Using the site
You may use the site for your own information and to contact us. You may not:
- break the law through the site, or help anyone else to,
- send spam, harmful code or misleading messages through our forms or chat,
- try to get into parts of the site that are not public, or disrupt how it runs,
- copy large parts of the site automatically.
We may block anyone who breaks these rules.
6) Intellectual property
The Etherna name and logo, the product designs, and the words, pictures and videos on this site belong to DCI Brands LLC or are used with permission. Etherna is protected by US Patent No. 12,285,043 B1. You may not copy, change or use them for business without our written permission.
7) Messages you send us
When you write to us through the chat, the bulk-order form or email, please be accurate and polite. Our Privacy Policy explains how we handle what you send.
8) Limitation of liability
We work to keep the site accurate and available, but we provide it as it is, without promises that it will always be correct, complete or online. As far as the law allows, DCI Brands LLC is not liable for indirect or consequential loss, or for loss of profits, data or business, that comes from using the site or our products. Where the law does not allow these limits, our liability is limited to the smallest amount the law allows. Nothing in these terms limits rights you have by law as a consumer.
9) Links to other sites
Our site may link to sites we do not run. We are not responsible for their content or how they work.
10) Governing law
These terms are governed by the laws of the State of Wyoming, USA. Any dispute goes to the state or federal courts in Wyoming, unless the law where you live gives you the right to bring it elsewhere.
11) Changes to these terms
We may update these terms. The effective date at the top shows the latest version. If you keep using the site after a change, the new terms apply.
12) Contact
Questions about these terms: support@ethernastore.com.